Refund Policy

Effective Date: [July, 2023]

At Crystel Fox, we value our clients and aim to provide top-quality services that meet their needs and expectations. However, we understand that there might be instances where clients may seek a refund for the work performed by our freelancers. This Refund Policy outlines the conditions and procedures for requesting a refund.

1.     Eligibility for Refunds:

·         Refunds will only be considered for projects that have been paid for in full.

·         To be eligible for a refund, the client must submit a refund request within 8 days from the project's completion date.

2.     Grounds for Refunds: Refunds may be granted under the following circumstances:

·         Failure to deliver the agreed-upon services: If the freelancer fails to deliver the services as per the project's scope and requirements, the client may be eligible for a partial or full refund, depending on the extent of the failure.

·         Substandard work: If the delivered work does not meet the quality standards agreed upon at the start of the project, the client may request a revision or refund.

·         Project cancellation by the freelancer: If the freelancer cancels the project without a valid reason or justification, the client may be entitled to a full refund.

·         Any other circumstances deemed reasonable by Crystel Fox.

3.     Non-Eligibility for Refunds: Refunds will not be provided under the following circumstances:

·         Changes in project requirements: If the client changes the project requirements after the agreement has been made, the client is not eligible for a refund. However, the freelancer will work with the client to accommodate the changes.

·         Client dissatisfaction without reasonable cause: If the client is dissatisfied with the work delivered but the freelancer has met the agreed-upon project requirements, no refund will be granted. The client may, in such cases, request revisions to the work.

·         Completed projects beyond the refund request period: Refund requests submitted after [number] days from the project's completion date will not be considered.

4.     Refund Process: To initiate a refund request, the client must contact our customer support team at [contact email/phone number] and provide the following information:

·         Project details, including project name and completion date.

·         Reason for the refund request, with appropriate evidence or documentation supporting the claim.

·         Any communication between the client and the freelancer related to the project.

5.     Refund Resolution:

·         Our team will review the refund request and verify its eligibility based on the stated grounds for a refund.

·         If the request is deemed eligible, the refund will be processed within [number] business days using the same payment method used for the project.

6.     Dispute Resolution:

·         If there is a disagreement between the client and freelancer regarding the refund request, Crystel Fox will mediate and work towards a fair resolution.

7.     Modifications to the Refund Policy: Crystel Fox reserves the right to amend this Refund Policy at any time without prior notice. Any modifications will be effective immediately upon posting on our website.

By availing the services of Crystel Fox, the client agrees to the terms and conditions outlined in this Refund Policy.

For any questions or concerns related to this policy, please contact our customer support team at [contact email/phone number].

Crystel Fox Technologies Pvt Ltd  Flat No. 435, Royal Residency, Nawalgarh Road, Sikar – 332001, Rajasthan India.

https://www.crystelfox.com/